Data Artist & Design Thinker, Robin Wilding uses behavioural economics to uncover meaningful insights in customer data.
I believe when business solves human social problems, it makes a profit — which feeds a sustainable cycle of growth.
Entrepreneurial by nature. A ‘Design Thinker’ with leadership experience and a behavioural science approach to marketing. With a proven track record of cultivating customers by aligning with their values, building long-term relationships and engaging in meaningful two-way communication. Broad training in social sciences - psychology, anthropology, sociology, and economics – underpinned by business management.
Areas of Practice
customer experience
I will help you map your customers’ journeys and co-create their ideal experience. We will unlock the value of customer experience, while balancing performance and impact on business outcomes.
Behavioural economics
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digital business
Customer expectations are constantly in flux, and require an omni-channel strategy. I strive to harmonize digital and offline businesses, so that you can improve customer experience and loyalty.
robotic process automation
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Data & technology
I can help support business technology initiatives like CRM, digital, data, analytics, and security. Optimizing your digital technology portfolio to keep pace with digital disruptors.
Software design & development
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“We will transmit this City not only, not less, but greater and more beautiful than it was transmitted to us.”